Frequently Asked Questions

Everything you need to know about our luxury fragrances.

What makes The Dua Brand fragrances different?

Our fragrances are high-quality extraits de parfum, handcrafted using natural oils that provide exceptional longevity and projection compared to standard eau de parfum.

How long does shipping take?

Orders are typically processed within 3-5 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 business days depending on customs.

Can I return or exchange my fragrance?

Due to the nature of our products and to ensure hygiene standards, all sales are final. We recommend purchasing our 10ml travel sprays if you are unsure about a specific scent.

Are your products cruelty-free and vegan?

Yes, we are proud to state that all our fragrance formulations are 100% cruelty-free and vegan-friendly, containing no animal-derived ingredients.

How should I store my Dua fragrances?

To maintain the integrity of the natural oils, store your bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Sezzle.