Returns & Exchanges
At The Dua Brand, we want you to be completely satisfied with your fragrance purchase; however, due to the personal nature of our products, we offer a 14-day return window for unopened and unused items. Please note that sample sizes and discovery sets are final sale to ensure the highest hygiene standards for all our customers.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and the reason for the return to receive an authorization form.
Secure Packaging
Ensure the fragrance bottle is in its original, unopened packaging and safely place it in a sturdy shipping box with protective padding.
Ship the Item
Affix the provided return label or ship the package via a trackable carrier to our warehouse facility for inspection.
Quality Inspection & Refund
Once our team verifies the item is in its original condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing